Common Questions

Banner Image


Each tube should last between 4-6 weeks per person. If you usually brush more than twice a day, you may need to order replacements slightly earlier.

We recommend to discard the toothpaste 12 months after opening.

We are glad that you are concerned about this too. We only use active ingredients that are backed by science and safe. We work with experienced research & development (R&D) and clinical support teams to concoct the best formulas for your oral health.

Fun fact: Our founders are pharmacists, therefore you may trust that they do not accept claims lightly until they are scientifically convinced.

Hydroxyapatite is a mineral that makes up about 97% of your tooth enamel- the hard, outer layer that protects the delicate components of your tooth. 

Nano-hydroxyapatite is an advanced form of Hydroxyapatite that has been widely studied for its oral care benefits. As it is smaller in size, it is able penetrate the microscopic cracks more effectively to seal your enamel, strengthen your teeth and prevent acid from attacking your nerves. This helps to prevent cavities and relief pain and sensitivity.

When it comes to our toothpastes, we are very careful to ensure that they perform as they should. That is why we only work with Nano-hydroxyapatite suppliers who have proven studies and data that show their product's efficacy, safety and consistent purity.

To date, there have been no reported side effects with the use of Nano-hydroxyapatite toothpastes.

It would also be assuring to know that Nano-hydroxyapatite is biocompatible and non-toxic to the human body, therefore they are safer than many other dental products in the market.

However as everyone’s body is different, we do advice for you to seek medical advice if you experience any signs and symptoms of an allergic reaction.

We love sharing joy and goodness but the amount of Nano-hydroxyapatite used in our toothpastes remains proprietary information.

However, as your oral health is our utmost priority, rest assured that the doses used have been clinically studied and approved to be effective for enamel remineralisation and dental sensitivity relief.

We adopt a ‘Natural where possible, Science where required’ approach.

This means that we replace unnecessary harsh chemicals with safe, natural ingredients wherever appropriate. At the same time, we are also aware that completely natural toothpastes may not always be effective in preventing cavities or protecting our oral health. Therefore, we only use active ingredients that have been scientifically-studied to show that they are effective and safe to do what they are supposed to.

In short, Acaya has everything you need and nothing you don’t for your mouth.

We invite you to get to know more about our ingredients here.

No, we steer clear of nasty ingredients and replace them with safe alternatives so that you may perform your oral care routine stress-free in the long run!

Want to find out what else should not be in your toothpastes? We’ve summarised a list for you here.

Although both ingredients can be used as surfactants to remove dirt from your teeth and have similar abbreviations, they are NOT the same thing.

Sodium Lauroyl Sarcosinate is derived from sarcosine, an amino acid that is naturally found in the body. Our Sodium Lauroyl Sarcosinate originates from coconuts. We love how it has a good reputation for being a gentle foaming agent that cleans thoroughly yet does not cause excessive dryness or irritation. 

On the other hand, we chose to steer clear of Sodium Lauryl Sulfate in all of our toothpastes as it is known to cause dry mouth, irritation and increase the risk of canker sores.

Yes, our toothpastes do not contain animal or animal-derived ingredients. We use vegetable glycerin in our toothpastes.

No, our toothpastes are cruelty-free and only tested on people with teeth.

Our toothpastes are proudly made in Malaysia in a Good Manufacturing Practices (GMP) certified facility. We source for our active ingredients from global suppliers with clinical trials to ensure that they are safe and effective, all for the benefit of your oral health.

Yes, our toothpastes are registered with the National Pharmaceutical Regulatory Agency (NPRA) which is a part of the Ministry of Health Malaysia.

In simple terms, it means that our toothpastes comply with the requirements stipulated by health authorities. Perfect!

Payments & Orders

We accept debit/ credit cards by Visa/ Mastercard, FPX internet banking and Touch 'n Go e-wallet.

You may check out as a guest.

However, creating an account with us allows you to review your current and past orders easily.

We may also surprise you with a members-only perks from time-to-time. You'll even be one of the first to access our latest releases & oral health exclusives.

Please check if our confirmation email has been sent to your junk folder by accident. Otherwise, please email us at (RE: Order Confirmation) and we will further assist you.

We start to process your order as soon as we receive it. Unfortunately, we are unable to make any changes to your order once it has been placed.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Oh no! We are sorry to hear about this. Please be assured that we always do everything we can to ensure that our products are carefully packed. Please send us an email at (RE: Missing/Damaged/ Incorrect Order) and we will assist you with this.

Shipping & Delivery

Yes, we ship to Peninsular & East Malaysia with a flat shipping fee.

Free shipping is eligible for orders over RM130 for Peninsular Malaysia and RM200 for East Malaysia.

Here are the full details of our Shipping Policy.

We currently ship to Singapore. We would be delighted for you to connect with us here or via email at and let us know where else you would like us to ship to.

Unfortunately, we do not offer self pick-up options at the moment. If you have an urgent order, please email us at (RE: Urgent Order) and we will try our best to assist you.

We work with trusted local courier services such as Citylink, DHL, FedEx, J&T, Poslaju, Ninjavan, SkyNet depending on your delivery area.

Yes. Once your order has been dispatched, you will receive a shipment notification email with a tracking number specific to your order.

You may expect your delivery to arrive within 1-3 business days in Peninsular Malaysia and within 3-7 business days in East Malaysia.

For International orders, you may expect your delivery to arrive within 7-14 business days.

Please note that taxes and duties are not included in the final price for orders shipped outside of Malaysia. Customers are responsible for any import duties, customs fees, and local sales taxes imposed by the destination country.


If you’re interested to taste a different toothpaste flavour or give our toothbrushes a whirl, simply visit your subscription dashboard using the link provided in each subscription email.

From there, you may choose to add the product as part of your regular subscription and you’ll receive the new product in your next subscription delivery.

Simply visit your subscription dashboard provided through the link you receive in each subscription email.

From there, you may adjust the product quantity and you’ll receive the new quantity in your next subscription delivery.

Simply visit your subscription dashboard using the link provided in each subscription email.

Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the subscription order.

You can reschedule the subscription order by clicking on the Reschedule button next to the delivery date.

Our subscriptions are super flexible. No strings attached and you can adjust, take a break, or cancel anytime! Simply visit your subscription dashboard using the link provided in each subscription email.

Welcome back! We’re so glad to see you again. Simply visit your subscription dashboard using the link provided in each subscription email. You will find the option to reactivate your paused or cancelled subscription and resume enjoying our thoughtfully-crafted products.

It’s really simple! All you have to do is contact us here or email us at Let us know the specific product you would like to add as a one-time purchase, and our team will take care of the rest for you.

While you do have the flexibility to enjoy the product as a one-time purchase, you can also score a sweet 15% discount when you choose to add the product as part of your regular subscription.

You can score a sweet 15% discount when you subscribe with us! A friendly reminder that this offer can’t be mixed with other promotions or deals. By subscribing, you’ll not only benefit from savings on your favourite oral care essentials but also relish in the convenience of automated deliveries, ensuring you never run out.

Currently, our subscription service is only available within Malaysia. However, we do offer standard shipping to Singapore.

For all subscription orders, we only accept debit and credit cards issued by Visa, Mastercard. You will only be charged on the day that your subscription is scheduled to renew, according to your chosen plan. 

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Can't find the answers you are looking for? You can always contact us here or drop us an email at