Refund policy

REFUNDS

We hope you love your purchases from Acaya. Regrettably, we are unable to accept returns, refunds or exchanges for change of mind due to hygiene purposes.

INCORRECT ORDER
Your order is important to us. We try our best to ensure that each order is packed accurately. We are sorry if your order was incorrectly sent. Please contact us within 5 days of receiving your parcel at hello@acayaofficial.com with your order number and a photograph of the item(s) that you received so that we can evaluate and correct the issue. We reserve the right to refuse any replacements if the item has been used or if you do not have all its original packaging.

FAULTS/ DEFECTS
Your order is important to us. We are sorry if you received a damaged or faulty item and we want to make it right. Please contact us within 5 days of receiving your parcel at hello@acayaofficial.com with your order number and a photograph of the item(s) that you received. We will evaluate the issue and notify you of the outcome. We reserve the right to refuse your replacement if the item has been used or if you do not have all its original packaging.

If you have any other questions or concerns regarding your order, we are just an email away at hello@acayaofficial.com